DO I NEED TO HAVE CONCEPT ART TO ORDER?

-Absolutely. We cannot work based off of avatars, screenshots, or via description. For accuracy, you need to provide us with clear, correct concept art depicting the character and the way you wish the costume to look.

However, we do accept commissions with no concept art required- we have a variety of concepts that we'd love to make, you can find them here

We have a page dedicated to concept art requirements as well as available artist designed concepts that have a high rate of acceptance into our que.

HOW OLD DO YOU HAVE TO BE TO ORDER?

-The customer needs to be at least 18 years of age upon acceptance into our que. No exceptions.

ARE YOUR COMMISSION SLOTS FIRST COME, FIRST SERVED?

No, we do not accept orders on a first come, first served basis. We carefully select projects that we feel will work best in our style.
Part of this decision process includes: Is the concept art readable, and accurate? Can we create what the client is asking for? Are there fur colors available for the clients design? Etc.

IF I WAS CHOSEN LAST TIME, BUT HAD TO PASS, WILL I AUTOMATICALLY BE ACCEPTED IF I APPLY AGAIN?

We cannot guarantee that previously accepted inquires will be accepted into our next queue. We ask that prospects not apply for a slot if they are not ready to commit.

WHATS THE BEST WAY TO CONTACT YOU?

We always prefer contact via email- blueharborcreations@gmail.com

We can also be reached via telegram @blueharbor

Please note: We do not provide quotes/pricing details outside of our scheduled openings- TG messages are for general inquiries/questions.
If you are a current/existing client, please reply to our original email chain.

We reply to emails/messages during our business hours only- M-F 8AM-5PM EST.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Square, Money Order, certified bank checks, Paypal, and cash.

We do NOT accept personal checks for any reason.

WHAT ARE YOUR PAYMENT PLANS?

-We require 30% down to secure your spot and purchase materials. Regardless of monthly payments or not, the remaining 70% is due at the time discussed via email at acceptance. No work is started until payment is made in full. Square payment is 30% down, 70% due on date specified. If you require a payment plan, please let us know within your application. The longest monthly payment plan we offer is 3 months max because of our short turnaround time.

If your payments are late, your costume deadline will be pushed back. For every month your final payment is late, a late fee will accrue.

We have very short turnaround times from acceptance-completion of your suit, so if you need a longer payment plan, we suggest making your entire purchase on a credit card, or by taking out a personal loan, that way you can have more time to make payments at your leisure.

HOW MUCH DOES A COSTUME COST?

-A costume's pricing depends on the complexity of the characters design, cost of materials, as well as the time expected to create the costume. We will be switching to an offer based system for our 2024 opening, and will be accepting offers of $4900+ for Plantigrade fullsuits.

All pricing information is available under the "COMMISSION INFO" tab.

HOW LONG DOES IT TAKE TO MAKE A COSTUME?

-We usually book out 2-6 months in advance; however, this does not mean it takes this long to make the costume. From start to finish, it takes around 2-4+ weeks to create a full costume, depending on complexity and clients requested extras.

CAN YOUR HEADS ACCOMODATE GLASSES?

We cannot guarantee fitment of a wearers glasses within our heads due to the soft nature of our builds. Glasses also tend to fog up due to condensation from sweat.

WILL YOU SEND ME WORK IN PROGRESS PHOTOS?

-The best place to keep up to date is via our twitter account @BlueHarborC. We post all of the latest WIP photos and information via twitter and our telegram chat

CAN I CHANGE MY DESIGN?

-We ask that if any revisions need to be made to the design it be done as soon as possible. This may change your original quote, and cost differences need to be paid before work continues. If major color changes are made, we charge a 15% restocking fee for materials. Changes may not be made once work has begun.

DO YOU MAKE DUPLICATES OF COSTUMES, OR MOVIE CHARACTERS?

-We do not make duplicates of any of our costumes, nor do we make copyrighted characters.

CAN YOU GARANTEE A COMPLETION DATE FOR A CONVENTION?

We do not guarantee convention deadlines or any hard deadlines if it falls into your given completion month. If you would like your costume in time for a certain deadline or convention, we recommend making sure your order is placed well in advance.

If your deadline/convention falls at the middle-end of your completion month, we can make sure your costume is sent off to you before the convention for an expedited fee.

Should you absolutely need your costume for a specific event, or for an earlier time than agreed upon, we offer an expedited completion time for a fee of 25-35% of your total purchase cost. This fee is to cover overtime hours worked (nights and weekends) to complete your costume sooner- we do not re-arrange clients in our que.

We pride ourselves in finishing your project in the time frame specified when you order.

WHAT CAN YOU MAKE?

-We can make any creature, fantasy or not. If you have concept art to depict your creation, we can create it in 3D form.

DO YOU TAKE PARTS COMMISSIONS?

Yes, we do. We have very limited spaces during our opening for additional parts for previous clients.
If you are placing an order with us, we recommend ordering everything you want at your original order as we cannot guarantee extra parts at a specified later time due to our work flow and fur's originally used going out of stock, or being discontinued.

We are currently not offering part only orders to the public.

HOW DO I ORDER A CUSTOM PLUSH?

We are currently not open or accepting orders for plush. Please watch our twitter feed for openings for plush. We open periodically for a couple of slots, or we open via auction.

I'M INTERESTED IN A PLUSH COMMISSION, HOW DO I APPLY?

We're taking a little hiatus from custom plush orders! Most up to date information can be found @BlueHarborC

We typically offer OOAK plush at conventions we vend at! (yes, the werewolf boyfriends!)

HOW MUCH DOES A CUSTOM PLUSH COST?

Custom plush pricing varies- for our currently available laying style, or Anthro style, prices range between $1000+ USD. Sizing ranging from 21" tall (anthro)- to 36" length (lying).

WHERE ARE YOU LOCATED?

-We are based out of the East Coast USA, and we ship worldwide. Some countries have shipping restrictions- we let clients know before accepting your order if this would be an issue.

NC residents are subject to 7% sales tax.

HOW MUCH IS SHIPPING?

-Shipping prices are calculated upon the costumes completion and packaging. Shipping includes insurance, tracking and adult signature required. Shipping charges can range from $50-$200+ ($100-$600+ for international orders) depending on location, so please be aware of this. Nothing is shipped until shipping charges are paid for. Due to the ongoing pandemic, we are shipping once per week.

DO YOU HAVE PETS?

-We do have family pets, so if you have allergies, please let us know. Animals are not allowed in/near workspaces.