DO I NEED TO HAVE CONCEPT ART TO ORDER?

-Absolutely. We cannot quote based off of avatars, screenshots, or via description. For accuracy, you need to provide us with clear, correct concept art depicting the character and the way you wish the costume to look.

However, we do accept commissions with no concept art required- we have a variety of concepts that we'd love to make, you can find them here

We have a page dedicated to concept art requirements as well as available artist designed concepts that have a high rate of acceptance into our que.

HOW OLD DO YOU HAVE TO BE TO ORDER?

-The customer needs to be at least 18 years of age upon acceptance into our que. No exceptions.

WHATS THE BEST WAY TO CONTACT YOU?

We always prefer contact via email- blueharborcreations@gmail.com

We can also be reached via telegram @blueharbor

Please note: We do not provide quotes/pricing details outside of our scheduled openings- TG messages are for general inquiries/questions.
If you are a current/existing client, please reply to our original email chain.

We reply to emails/messages during our business hours only- M-F 8AM-5PM EST.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Square, Money Order, certified bank checks, Paypal, and cash.

We do NOT accept personal checks for any reason.

WHAT ARE YOUR PAYMENT PLANS?

-We require 30% down to secure your spot and purchase materials. Regardless of monthly payments or not, the remaining 70% is due at the time discussed via email at acceptance. No work is started until payment is made in full. Square payment is 30% down, 70% due on date specified. If you require a payment plan, please let us know within your application.

If your payments are late, your costume deadline may be pushed back. For every month your final payment is late, you may be subject to a fee.

HOW MUCH DOES A COSTUME COST?

-A costume is priced depending on the complexity of the characters design, cost of materials, as well as the time expected to create the costume. Each price is individual and unique, please be sure to request a quote for an exact price. Quotes given are only valid for that specific opening.

All pricing information is available under the "COMMISSION INFO" tab.

HOW LONG DOES IT TAKE TO MAKE A COSTUME?

-We usually book out 2-6 months in advance; however, this does not mean it takes this long to make the costume. From start to finish, it takes around 2-4+ weeks to create a full costume, depending on complexity and clients requested extras.

WILL YOU SEND ME WORK IN PROGRESS PHOTOS?

-The best place to keep up to date is via our twitter account @BlueHarborC. We post all of the latest WIP photos and information via twitter and our telegram chat

CAN I CHANGE MY DESIGN?

-We ask that if any revisions need to be made to the design it be done as soon as possible. This may change your original quote, and cost differences need to be paid before work continues. If major color changes are made, we charge a 15% restocking fee for materials. Changes may not be made once work has begun.

DO YOU MAKE DUPLICATES OF COSTUMES, OR MOVIE CHARACTERS?

-We do not make duplicates of any of our costumes, nor do we make copyrighted characters.

CAN YOU GARANTEE A COMPLETION DATE FOR A CONVENTION?

We do not guarantee convention deadlines or any hard deadlines if it falls into your given completion month. If you would like your costume in time for a certain deadline or convention, we recommend making sure your order is placed well in advance.

If your deadline/convention falls at the middle-end of your completion month, we can make sure your costume is sent off to you before the convention for an expedited fee.

Should you absolutely need your costume for a specific event, or for an earlier time than agreed upon, we offer an expedited completion time for a fee of 25-35% of your total purchase cost. This fee is to cover overtime hours worked (nights and weekends) to complete your costume sooner- we do not re-arrange clients in our que.

We pride ourselves in finishing your project in the time frame specified when you order.

WHAT CAN YOU MAKE?

-We can make any creature, fantasy or not. If you have concept art to depict your creation, we can create it in 3D form.

DO YOU TAKE PARTS COMMISSIONS?

Yes, we do!

Previous/returning clients may order parts from us at any one of our openings. If significant time has passed, we are unable to guarantee color matches to existing parts. Fur dye lots change, or furs may even become discontinued- this is out of our control.

We are currently closed for part orders for those whom do not have a costume by us, but occasionally offer part openings to anyone via our social medias.

**Existing/previous clients may reach out to us at anytime to have parts made, however please note we cannot accommodate every request when done outside of our normal booking windows.

HOW DO I ORDER A CUSTOM PLUSH?

We are currently not open or accepting orders for plush. Please watch our twitter feed for openings for plush. We open periodically for a couple of slots, or we open via auction.

I'M INTERESTED IN A PLUSH COMMISSION, HOW DO I APPLY?

We offer plush commissions only a few times a year. For plush work openings, please follow us on twitter for openings - @BlueHarborC

HOW MUCH DOES A CUSTOM PLUSH COST?

Custom plush pricing varies- for our currently available laying style, or Anthro style, prices range between $600-$1000 USD. Sizing ranging from 21" tall (anthro)- to 36" long (lying).

Completely custom patterns start at $800 USD. (minimum 12" in Length or Height).

WHERE ARE YOU LOCATED?

-We are based out of the East Coast USA, and we ship worldwide. Some countries have shipping restrictions- we let clients know before accepting your order if this would be an issue.

NC residents are subject to 7% sales tax.

HOW MUCH IS SHIPPING?

-Shipping prices are calculated upon the costumes completion and packaging. Shipping includes insurance, tracking and adult signature required. Shipping charges can range from $50-$200+ ($100-$600+ for international orders) depending on location, so please be aware of this. Nothing is shipped until shipping charges are paid for. Due to the ongoing pandemic, we are shipping once per week.

DO YOU HAVE PETS?

-We do have family pets, so if you have allergies, please let us know. Animals are not allowed in/near workspaces.