Blue Harbor Creations

We do not typically send out WIP photos individually unless under certain circumstances, or the costume owner specifically requests this before production begins, as this is an extra service. We post all WIP updates and progress photos when available to our public twitter and Instagram account @BlueHarborC,as well as our WIP telegram channel, https://t.me/blueharborc

We ask that clients do not email constantly for updates before production on your costume begins. We reach out to clients to go over material choices and gather any remaining information we need from you before we begin. We do not send monthly updates to clients months in advance since there is simply nothing to update you on. If there are concerns, please contact us via email, and we will do the same should circumstances arise on our end. Work on costumes typically takes 2-10 weeks depending on complexity. We are happy to answer all of our clients questions.

We let our clients know upon acceptance into our que exactly when final payments, duct tape dummies, and measurements are due, so our clients know well in advance and have time to prepare accordingly.

We do not offer set deadlines for convention times as we book on a monthly basis. Please make sure your completion timeframe is at least ONE MONTH prior to your actual event/deadline.For example- If you have a convention or event you’d like your costume completed by in December, please make sure your completion month is set for at the latest, November. This allows for any unforeseeable issues that may arise to decrease the impact on your designated deadlines.

Our completion times are as follows: we book in on a monthly format, for example, we book you for completion during January-March. This means that your costume is started, and completed anytime during these designated months (with an allotted 2 week grace period following the 1st day of the last month). We work in batches and have more than one client/item(s) for that time frame, so if you don’t see your costume started on the first of the month, do not worry!

If your completion month chosen is within the month of a convention, please be aware that your costume may not be completed and shipped before this date. We typically ship costumes the last week/by the first week of the new month. If you need your costume earlier than the originally agreed upon time, the client may choose to pay an expedited fee for earlier completion- typically 25-35% of the total purchase cost. We cannot always guarantee that expedited timeframes are available, so please inquire as soon as possible should you need to.

If the client does not provide their required materials (measurement/detail form, and/or their DTD by the specified time, there may be delays in production. We need your required materials in order to even start creating your costume. If, for whatever reason you as the client are not able to provide said materials by their due dates, delays are to be expected. Please let us know as soon as possible if there will be delays on your end. **Full suits require the client send us a Duct Tape Dummy** this MUST be done to our guidelines provided on our website. If done incorrectly and we need you to make/send a new one, there will be delays.

Should you have a hard deadline you would like met outside of the above terms, an expedition fee will occur and is on a case by case basis, just ask us.

Blue Harbor Creations, LLC prides itself on completing your costume by the agreed upon timeframe.

Sizes provided by the customer are sizes we create by. If sizing is wrong on the customers end, we do not cover repairs, and a resizing fee may be charged. PLEASE NOTE we cannot always re-size-especially padded/digi suits!! so please make sure your provided measurements/DTD is done correctly!

We do not destroy duct tape dummies during the process of making your body. We know that the bodysuit fits correctly and to your specifications as we directly place the completed body on your dummy. If your dummy was made incorrectly, ill fitted, or otherwise in a non-usable state, you will be asked to re-make your dummy. Well made DTD’s are a CRUCIAL part to our building process and it is imperative that the client makes their dummy correctly and via our detailed instruction guide. Please do not send your duct tape dummy out to us before it is requested. If you gain, or lose weight in the time after it is made/during production, you will need to re-send a new dummy as we are unable to re-size based off of your provided measurements alone. Note: if your body is already made, we may not be able to resize, especially if your design is complex, or your costime has padding.

Please note, we cannot always resize items, especially going from smaller to larger.

Fursuits- just like any other fabric/material made item do not have an infinite life. These costumes are handmade, one of a kind items. We use quality construction methods and materials so that your costume can last as long as possible with proper care- however rough housing, heavy friction and certain activities can cause premature wearing and damages. We are not liable for what a client chooses to do with their costumes.

Anything done by our own fault is fully covered under a 60 day warranty, and will not be charged a resizing/repair fee.

Clients are liable for shipping charges to and from. For repairs or alterations we charge $30 per hour+materials.

We require at least a 30% non-refundable deposit to maintain your spot.

Once work has begun and a refund is requested, the refund amount is based upon work already completed. Once we have completed 50% or more of your costume, refunds cannot be issued as the costume is nearly fully completed.

Once a refund is issued on the customers behalf, the customer forfeits the opportunity to work with Blue Harbor Creations LLC in the future.

A custom costume is a big investment, and one not to be taken lightly. Please only order if you are financially capable at the time of purchase and able to complete future transactions for the entire balance of your purchase.

Blue Harbor reserves the right to, at any time, cancel your order. Should we cancel your order with us you will be refunded your entire purchase price, including your initial 30% deposit.