Terms of Service

Payments and Pricing

To secure your spot in line, a 30% non-refundable deposit is expected to be paid at time of acceptance. If the deposit is not paid within a designated period, your spot will be given to the next person in line. The remaining 70% percent must be paid by the designated date discussed via email- typically a month before your planned starting month. Total payment is due before work begins on your costume.

Our preferred payment method is through Square invoicing, money order, or certified bank check. Clients must provide tracking information for payments sent through the mail. A 3% convenience fee will be added to your total if using an electronic payment method.

Delays in payment OR required client materials (forms, DTD, requested measurements) will result in construction delays and deadline delays. Please make sure you are able to provide the requested materials for your chosen costume type before applying.

We currently do not give quotes, but instead take offers for slots during our openings for new slots. Offers should be based on costume type, character complexity and extras added. The offer you place in your application is the offer we will potentially accept. When reviewing applications, we take into account your offer, character design, and added extras. Our slots, especially for digitigrade/padded suits, are competitive.


All payments must be sent before a costumes completion.


If payments are late, you are subject to a $150 late fee for each month the payment is late. Late payments will also cause your completion timeframe to be pushed back.

NC residents are subject to 7% sales tax which will be added to your total. 

Work in Progress Photos

We do not typically send out WIP photos individually unless under certain circumstances, or the costume owner specifically requests this before production begins, as this is an extra service. We post all WIP updates and progress photos when available to our public twitter and Instagram account @BlueHarborC,as well as our WIP telegram channel, https://t.me/blueharborc

We ask that clients do not email constantly for updates before production on your costume begins. We reach out to clients to go over material choices and gather any remaining information we need from you before we begin. We do not send monthly updates to clients months in advance since there is simply nothing to update you on. If there are concerns, please contact us via email, and we will do the same should circumstances arise on our end. Work on costumes typically takes 2-10 weeks depending on complexity. We are happy to answer all of our clients questions.

We let our clients know upon acceptance into our que exactly when final payments, duct tape dummies, and measurements are due, so our clients know well in advance and have time to prepare accordingly.

Concept Art

Please make sure the art you send is G-PG and includes a three-view full body turnaround (simple characters are okay for 2 views). We do not accept NSFW/adult references, 3D screenshots, OR AI generated artwork of any kind.  We create your costumes look depending on your concept artwork. We do not typically accept generic “free to use” concept art for this reason, as these tell us your design and colors, but tend not to lend to the characters specific details.

We require that all concept art work be free of any sort of shading, texturing, and gradients.  Art must be easy to read, clear, and to the point. Any changes requested for character design/markings for the costume must be reflected on the artwork and approved by us before starting. Please make sure you reference is correct and with a design you are happy with before applying. We cannot upgrade you to padded options after acceptance into our queue as this causes delays in your costumes production since padded costumes take longer to create than unpadded ones.

**it is very important that your concept artwork depict how you expect the costume to look.

 

Deadlines

We do not offer set deadlines for convention times as we book on a monthly basis. Please make sure your completion timeframe is at least ONE MONTH prior to your actual event/deadline.For example- If you have a convention or event you’d like your costume completed by in December, please make sure your completion month is set for at the latest, November. This allows for any unforeseeable issues that may arise to decrease the impact on your designated deadlines.

Our completion times are as follows: we book in on a monthly format, for example, we book you for completion during January-March. This means that your costume is started, and completed anytime during these designated months (with an allotted 2 week grace period following the 1st day of the last month). We work in batches and have more than one client/item(s) for that time frame, so if you don’t see your costume started on the first of the month, do not worry!

If your completion month chosen is within the month of a convention, please be aware that your costume may not be completed and shipped before this date. We typically ship costumes the last week/by the first week of the new month. If you need your costume earlier than the originally agreed upon time, the client may choose to pay an expedited fee for earlier completion- typically 25-35% of the total purchase cost. We cannot always guarantee that expedited timeframes are available, so please inquire as soon as possible should you need to.

If the client does not provide their required materials (measurement/detail form, and/or their DTD by the specified time, there may be delays in production. We need your required materials in order to even start creating your costume. If, for whatever reason you as the client are not able to provide said materials by their due dates, delays are to be expected. Please let us know as soon as possible if there will be delays on your end. **Full suits require the client send us a Duct Tape Dummy** this MUST be done to our guidelines provided on our website. If done incorrectly and we need you to make/send a new one, there will be delays.

Should you have a hard deadline you would like met outside of the above terms, an expedition fee will occur and is on a case by case basis, just ask us.

 

Blue Harbor Creations, LLC prides itself on completing your costume by the agreed upon timeframe.

Shipments

Blue Harbor can ship to some countries outside the USA. Due to new country shipping restrictions and import laws, there are some countries we are unable to deliver to based on the purchase price and the countries allotted insurance/import restrictions- but we will let you know before onboarding you as a client if this is the case. Customers overseas are responsible for custom fees and any charges that may incur from shipping. Simply contact us with questions or concerns. We are not liable for any charges incurred during shipping and at the time of pickup in your country that may accrue upon pick up for overseas clients. Please be aware of possible customs charges when ordering a costume.

All shipments come with insurance and signature required deliveries for drop off (signature deliveries if applicable based on country). Any damages/delays/misplacement of parcels that may occur during shipping must be taken up with the shipping company used. Shipping charges are to be paid by the client and prices are determined upon completion/packaging of the costume. Costumes will not be shipped until payment is made in full. Shipping overseas can be $200-$600+, so please be aware of this before ordering. Domestic shipping can be $75-$200+ dependent on location and total costume cost.

Sizing and Repairs

Sizes provided by the customer are sizes we create by. If sizing is wrong on the customers end, we do not cover repairs, and a resizing fee may be charged. PLEASE NOTE we cannot always re-size-especially padded/digi suits!! so please make sure your provided measurements/DTD is done correctly!

We do not destroy duct tape dummies during the process of making your body. We know that the bodysuit fits correctly and to your specifications as we directly place the completed body on your dummy. If your dummy was made incorrectly, ill fitted, or otherwise in a non-usable state, you will be asked to re-make your dummy. Well made DTD’s are a CRUCIAL part to our building process and it is imperative that the client makes their dummy correctly and via our detailed instruction guide. Please do not send your duct tape dummy out to us before it is requested. If you gain, or lose weight in the time after it is made/during production, you will need to re-send a new dummy as we are unable to re-size based off of your provided measurements alone. Note: if your body is already made, we may not be able to resize, especially if your design is complex, or your costume has padding.

Please note, we cannot always resize items, especially going from smaller to larger.

Fursuits- just like any other fabric/material made item do not have an infinite life. These costumes are handmade, one of a kind items. We use quality construction methods and materials so that your costume can last as long as possible with proper care- however rough housing, heavy friction and certain activities can cause premature wearing and damages. We are not liable for what a client chooses to do with their costumes and damages that occur through negligent wear or care.

Anything done by our own fault is fully covered under a 60 day warranty, and will not be charged a resizing/repair fee.

 

Clients are liable for shipping charges to and from us. For repairs or alterations we charge $40 per hour plus cost of materials.

Copyrighted Characters

Copyrighted characters will not be marketed or made by Blue Harbor. We only create one of a kind costumes, and will not create look a likes of major companies, or other costume creators.

Refunds

We require at least a 30% non-refundable deposit to maintain your spot.

Once work has begun and a refund is requested, the refund amount is based upon work already completed. Once we have completed 50% or more of your costume, refunds cannot be issued as the costume is nearly fully completed.

Once a refund is issued on the customers behalf, the customer forfeits the opportunity to work with Blue Harbor Creations LLC in the future.

A custom costume is a big investment, and one not to be taken lightly. Please only order if you are financially capable at the time of purchase and able to complete future transactions for the entire balance of your purchase.


Blue Harbor reserves the right to, at any time, cancel your order. Should we cancel your order with us you will be refunded your entire purchase price, including your initial 30% deposit.

Finally, we ask that all customers be respectful.

Blue Harbor is respectful and courteous to all of our customers, and all we ask is that you do the same.